Morgan & Morgan's MX2 currently has a user base of around 5,000 monthly users with the platform containing products for a wide range of legal services, such as trial preparation, document generation, medical record extractions and case research, the Florida-based firm's announcement said.
"Big law is just beginning to think about AI investment, but we've been building for years to better service our clients' needs," founder John Morgan said in a statement. "We have been years ahead of the industry and are committed to maintaining our lead."
Morgan added that he considers the legal industry to be at a turning point, with nonlitigation firms increasingly using an AI-heavy approach in which attorneys spend most of their time reviewing work rather than generating it themselves.
"Firms which bill by the hour to draft and review agreements or read through thousands of pages of documents, are the practices AI will replace — almost entirely," Morgan said. "The law firms that survive and lead will be the ones that don't just license an AI tool, but whose attorneys inform the AI models with their own knowledge and experience. This is why we built MX2."
Chief transformation officer Yath Ithayakumar told Law360 Pulse that the decision to build its own AI platform stemmed from existing experience developing technology, including Morgan's work on legal practice management platform Litify and a specific need for an AI platform that can handle matters related to litigation.
From a client perspective, the firm said that some of the benefits include faster case resolution, stronger case valuations and broader access to high-quality legal representation.
"We have a culture of innovation and building technology, so we had the skill set to do it and in order to serve our clients best, we had to do it ourselves," Ithayakumar said. "We built it to really provide efficiency to our staff so that our clients can get better outcomes," he said, noting the platform has different features depending on whether you're handling the intake, prelitigation or litigation sides of the case.
As part of the implementation process, Ithayakumar added that Morgan & Morgan has required its attorneys and staff to take part in multiple levels of AI training ranging from basic education along with more in-depth sessions done both in-person and remotely, which he said is a key factor in the firm's mitigation efforts to help prevent AI hallucinations and other errors that have become common in the legal industry.
"We're early adopters of AI, so just through experience we've learned about its strengths and weaknesses," Ithayakumar said. "We try to just be very proactive in terms of training our attorneys and staff, educating them on our policies, and making a user experience that is conducive to final attorney review."
Morgan & Morgan said that it plans to offer the MX2 platform to other firms, with a stated goal of having it available on an invite-only basis by the end of 2027.
"We've had a lot of inbound requests from other firms asking for support," Ithayakumar said. "I think a key differentiation mechanism for us is just that we're very litigation oriented, and we have a lot of litigation experience. Most of the players in this space are primarily focused on contracts and primarily focused on prelitigation, so not only can we do those things, but we are also well-positioned to help with the litigation perspective."
--Editing by Nicole Bleier.
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